PLEASE READ OUR REFUND POLICY
At dtftransfersnow.com, we recognize that mistakes can occur. However, due to the nature of our digitally printed and customized products, we are unable to offer refunds or exchanges on any orders. When placing an order with us, it is the customer's sole responsibility to ensure the accuracy and attention to detail of the print-ready file before sending it for printing.
CHECK YOUR ARTWORK BEFORE SUBMITING
Customers must thoroughly review their own submission files to ensure the accuracy of all information, including color variations such as brand colors and Pantone shades, before submitting them to be printed by dtftransfersnow.com. We are unable to make any adjustments once the file has been sent for printing. If our team of pre-press professionals determines that a file is unprintable, we will contact the customer directly to request additional instructions or adjustments in order to proceed with the order.
In cases where a customer's submitted artwork does not meet our printing requirements due to incorrect format or size, reprinting may be possible at an additional cost if the customer verbally approves it before reprinting. However, once a file has been approved and sent into production, no changes can be made, and no refunds will be provided for incorrect information submitted during the initial review process.
STILL NOT SURE?
We understand the significance of meeting your product needs and timeline expectations. Therefore, we encourage all customers to contact us via email or phone with any questions regarding artwork setup before submitting their orders for printing services at dtftransfersnow.com. Our aim is to deliver excellent service and high-quality printing, so we kindly request that customers exercise extra caution when creating their project files and submitting them for processing to avoid any misunderstandings or delays during the fulfillment or shipment of their orders.